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juliepodcast_website

JuliePodcast_website

Our Founder and CEO, Jane Morrell, and Community Engagement Specialist, Tash Colangelo, recently joined RPP Radio’s The Unexpected Journey.
Hosted by author and advocate Julie Fisher, the segment explores her experience as a parent of a child with Down syndrome, while raising awareness about life with disability and highlighting the importance of inclusion and acceptance.
In this episode, Jane and Tash discuss:
<ul>
<li>Why choice and control are so important for families navigating the NDIS</li>
<li>How Direct Employ has been the solution for thousands of Australians</li>
<li>The value of looking to your own community and networks when seeking support</li>
</ul>
You can listen to the full episode <a href="https://wp.carersolutions.com.au/app/uploads/2025/08/Interview_Jane-and-Tash.m4a">below</a>.

<audio class="wp-audio-shortcode" id="audio-2838-1" preload="none" style="width: 100%;" controls="controls"><source type="audio/mpeg" src="https://wp.carersolutions.com.au/app/uploads/2025/08/Interview_Jane-and-Tash.m4a?_=1" /><a href="https://wp.carersolutions.com.au/app/uploads/2025/08/Interview_Jane-and-Tash.m4a">https://wp.carersolutions.com.au/app/uploads/2025/08/Interview_Jane-and-Tash.m4a</a></audio>

carer_solutions_60min_master_thumb

CARER_SOLUTIONS_60MIN_MASTER_thumb

Trigger warning: This video contains references to themes of death and grief, which some individuals may find distressing.
<iframe loading="lazy" title="City of Hobart panel discussion: Invisibility" width="500" height="281" src="https://www.youtube.com/embed/RcRwV6BbeC0?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
For International Day of People with Disability, we had the privilege of partnering with the City of Hobart to bring our Hobart community together for a special morning tea and panel discussion at their beautiful Town Hall.
We explored the often overlooked experiences of carers and people living with invisible disabilities, discussing the unique challenges they face, potential solutions, and the vital role of community support and advocacy.
<h2>Why these two groups?</h2>
There are approximately 3 million carers in Australia, making up 11.9% of the population. In Tasmania alone, 1 in 6 people are carers, with the average carer providing 100 hours of care per week over a span of more than 11 years.
While volunteers are often celebrated for their contributions to society, the tireless work of carers often goes unrecognised. These dedicated individuals, who provide essential support behind the scenes, are much like invisible volunteers.
Similarly, in Australia, over 5.5 million people live with a disability, with an estimated 80-90% having an invisible disability. Additionally, 12.6 million Australians live with a chronic health condition.
By shining a light on the experiences of those with invisible disabilities, we can challenge misconceptions, reduce stigma, and promote a more inclusive society.
Our CEO and Founder, Jane Morrell, was joined by an incredible panel from the City of Hobart, Carers Tas, Invisible Disabilities Australia, and our Carer Solutions partners.
A huge thank you to our panellists, attendees, and everyone who contributed to this important discussion. Let’s continue working towards greater recognition and support for all.

sick-of-it-podcast

Sick-of-it-podcast

Our Founder and CEO, Jane Morrell, recently featured on the Sick Of It podcast to explore the current opportunities and challenges facing the NDIS.
In this episode, Jane discusses:
<ul>
<li>The impact of change fatigue on providers and participants</li>
<li>Pricing concerns</li>
<li>Risk-proportionate registration</li>
<li>The alarming prediction that nearly 75% of providers are considering closing their doors</li>
</ul>
Jane also emphasises the urgent need for collaboration between government and industry to ensure the long-term sustainability of the NDIS.
You can <a href="https://open.spotify.com/episode/0aLztcT8SUbxWrfmmxx6k3" target="_blank" rel="noopener">listen to the full episode</a>.

2024-highlights

2024 Highlights

This year, we’ve handed the mic to members of our team to share their individual highlights &#8211; the highs, the challenges, and ultimately, what drives us all to come to work each day.
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national-disability-awards-winner

National-Disability-Awards-winner

On Monday, 8th December, we attended the National Disability Awards at the Adelaide Exhibition Centre and were absolutely thrilled to win the Excellence in Regional and Remote Services – Organisation award!
This award recognises an organisation that has made a significant contribution to providing quality services, supports, and opportunities to people with disabilities living in rural and remote regions of Australia.
A massive thank you to our incredible team for all your hard work, to our Partners, and to all the organisations we’ve had the pleasure of working with over the past 13 years. A special shoutout goes to Miwatj Health Aboriginal Corporation for our collaboration in East Arnhem, which featured prominently in our award submission.
Carer Solutions was founded to provide solutions for families struggling to find the right Support Workers. With the current workforce shortage, these challenges remain very real, and it’s critical that the 31% of NDIS participants living outside major cities aren’t left behind.
We’d like to acknowledge our fellow finalists, including Guide Dogs Australia, My Pathway Disability Supports, and Catholic Care NT, for the incredible work they do.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-2655" src="https://wp.carersolutions.com.au/app/uploads/2024/12/Image-15-e1734498663238.jpeg" alt="" width="800" height="1067" /> <img loading="lazy" decoding="async" class="alignnone size-full wp-image-2654" src="https://wp.carersolutions.com.au/app/uploads/2024/12/Image-14-e1734498580238.jpeg" alt="" width="800" height="1067" />

registration-update

Registration update

Last month, NDIS Minister Bill Shorten announced that NDIS registration with the Quality and Safeguards Commission will soon be mandatory for Platform providers, Supported Independent Living (SIL) providers, and Support Coordinators.
Since the announcement, we’ve received questions about what this means for our Direct Employ service. Here are some answers to the most frequently asked questions.
<h2>What does it mean to be NDIS registered?</h2>
Currently, to be registered with the NDIS, a provider must meet certain requirements set out by the NDIS Quality and Safeguards Commission.
These typically include providers who offer complex supports or work with Participants who have regulated restrictive practices, such as Traditional agencies.
These providers are directly responsible for meeting set requirements, which include:
<ul>
<li>Monitoring incidents that occur during a support shift</li>
<li>Completing audits with the NDIS</li>
<li>Ensuring all Support Workers comply with the NDIS Code of Conduct</li>
</ul>
<h2>Is Carer Solutions a registered provider?</h2>
At Carer Solutions, we offer two services. Our Plan Management service is registered, whereas our Direct Employ service is not.
<h2>Do these changes affect using your Direct Employ service?</h2>
No, this announcement will not impact your experience or ability to continue utilising our Direct Employ service, as we are not a Platform provider, Supported Independent Living (SIL) provider, or Support Coordinator.
<h2>What is a Platform provider?</h2>
The NDIS Quality and Safeguards Commission defines a Platform provider as: ‘A fee-based app or website a NDIS Participant may use to connect with workers to deliver their NDIS services and supports.’
<h2>What does this news mean for the future of Direct Employ?</h2>
The Government will soon begin consultations to implement broader changes to registration, as recommended by the NDIS Review and Taskforce.
We welcome these changes and are optimistic that they will include us. Our goal has always been to have our Direct Employ service registered; unfortunately, the current registration framework does not fully recognise the unique nature of what we offer (as a category in its own right). After all, we are still the only Direct Employ service in Australia!
We will keep you updated as things progress, but for now, it’s business as usual.
If you have any further questions, please don’t hesitate to <a href="tel:1300729839">give us a call on 1300 729 839</a>.
(Banner Image Credit: Designed by Freepik)

Jane is wearing a white shirt and teal pants, she is standing on a balcony with the city behind her. She is smiling at the camera

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News & Events 1080 x 720 - 3 (5)

When the Australian government pioneered the NDIS in 2013, it paved the way for the greatest nation-building scheme of a lifetime. A decade on and the NDIS is at the mercy of politicians who are too busy weighing up the economic value of the scheme rather than the human value of the 650,000 people who rely on it.
At what point in the past 11 years did we start to measure the worth of people by their financial return on investment?
People living with disability should never be made to justify the support they require to be included in everyday life. Rather than using the NDIS as a political football, it’s time we recognise that its value isn’t determined by its contribution to Australia’s productivity or economic targets.
The NDIS is inherently valuable because the people who depend on it make it so.
Far too often, the idea of ‘benefiting’ in the context of social services attracts cynicism, but the NDIS was not created to weigh up the economic value of its participants. The NDIS exists to safeguard and support people living with disabilities. Determining the scheme’s worth by its economic contributions says more about who we are as a society than it does anything else.
That’s not to say that we shouldn’t strive for an efficient and resourceful NDIS. I welcome the government taking a firm stance on issues like fraud, negligence, or misconduct that take advantage of the scheme and its participants. I also welcome innovation that not only improves the lives of participants and their families but also improves the scheme’s efficiency and resourcefulness.
What the government needs to understand is that investing in people first and foremost will always be a better path to achieving these goals.
The nationwide Support Worker shortage is the most pressing example. The disability sector is currently grappling with a severe shortage of around 128,000 workers, with recent reports showing that an additional three-quarters of NDIS providers are considering shutting their doors due to the financial strain of the NDIA’s continued price freezes.
As these shortages continue to impact the lives of participants and their families, the government continues to question the value of investing in the sector’s workforce, and others question if the care economy will boost productivity. By counting pennies before people, they are preventing the NDIS from becoming the crown jewel it could be.
I have witnessed first hand how innovation thrives when people are put at the heart of the care economy. Our organisational model, known as “direct employ”, is the only service in Australia that enables participants to employ people that they already know and trust as their support workers. In doing so, we’re helping to address the support worker shortage. This is just one example of how a people-first approach can generate innovative, sustainable solutions for the benefit of participants and the scheme itself.
The NDIS is something that Australia should be proud of. It should be a testament to what can be achieved when we put people first and prioritise the creation of a more inclusive and safer community for all. Unfortunately, the government’s support does not always represent this, and it will continue to fall short so long as we put dollars first and people second.
It’s time we stop looking for economic justification to care for people and instead choose to do so simply because we care.
Every person has value. That should be motivation enough.

drag-ndis-through-mud

Drag-ndis-through-mud

An opinion piece by Jane Morrell, CEO and founder of Carer Solutions. 
Disclaimer: This piece was written before the latest NDIS Amendment Bill was passed in Parliament. We will continue to monitor the ongoing process, what it means, and share updates in the next e-news edition.
The NDIS is the greatest nation building scheme we’ll experience in our lifetime. Since its inception in 2013, millions of Australians have benefitted from the biggest social reform since Medicare.
Far too often, the idea of ‘benefitting’ in the context of social services, attracts cynicism. This paired with the constant negative headlines surrounding budget, fraud and negligence, is doing the NDIS no favours.
Let’s be clear, the safeguarding of vulnerable people should always remain a priority, with appropriate action taken against any persons guilty of negligence or misconduct. And I welcome the government taking a firm stance on this issue.
However, on the contrary, this narrative has gone too far. We are starting to witness how this level of fearmongering is having the reverse affect for our disability community. Daily, we’re being told ‘all that is wrong’ with the NDIS, but where is the coverage on ‘all that is right?
Today, over 646,000 Australians with a NDIS plan can benefit from a better quality of life. This includes &#8211; better health outcomes, the opportunity to participate in their community, employment, education…the list goes on. These are “ordinary things” that can be monumental to someone’s confidence and general well-being, but also things that so many of us take for granted every day.
The care and support economy accounts for <a href="https://www.pmc.gov.au/resources/care-and-support-economy-reform-glance">15% of Australia&#8217;s workforce and is Australia&#8217;s largest employer.</a> Yet, we are still facing a disability support worker shortage crisis, with around 128,000 more workers needed.
We must be doing more to attract people into the workforce, instead of putting potential prospects off. Our workforce is filled with passionate people, dedicated to providing better outcomes for the people they support, and so it is critical that we don’t allow the mainstream narrative to tar everyone with the same brush.
Pre-NDIS, I met countless families who were frustrated and exhausted by the lack of significant options when it came to their supports. To ease the burden, I created Carer Solutions in 2011 &#8211; the only service in Australia that enables individuals with disability to directly employ people that they already know and trust as their support workers.
Another example of an NDIS provider achieving great outcomes for Participants through an innovative model is Hireup, a technology platform that connects people with disability to support workers who meet their needs and share their interests. Since its inception in 2015, Hireup has facilitated over 128,000 unique connections, and driven measurable improvements in their clients&#8217; quality of life.
Jordan O&#8217;Reilly, co-founder and Executive Director of Hireup agrees that there’s no doubt the NDIS has faced some significant challenges. ‘We support the government&#8217;s efforts to bring more oversight and protections into the NDIS &#8211; we think it is critical for a safe and sustainable scheme.&#8217; Jordan says.
Following the Independent Review, this will be the most critical time in the history of Australia’s largest social reform scheme. A time of additional scrutiny and whilst so much is still yet to play out, as a sector we must unite and brace for the only certainty and constant – change.
In doing so, we need to be commended and celebrated for all that many of us have created, in a bid to benefit the lives of Australians living with disability. Continually painting the sector in a negative light does nothing for the sustainability of a scheme that fully relies on providers committed to honouring and operating in the spirit of all that it stands for.

toowoomba-trish

Toowoomba-Trish

Here’s are some of the highlights:
<h2>Toowoomba</h2>
In a world increasingly dominated by automation, we pride ourselves on our human first approach and going the extra mile &#8211; literally. Chloe, who is our Queensland Partnership Manager, made the trip to Toowoomba to sign up Trish and onboard her three Support Workers.
Their morning together was a blend of coffee, cake, and conversations about Trish’s journey living with Cerebral Palsy.
<figure id="attachment_2486" aria-describedby="caption-attachment-2486" style="width: 800px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="wp-image-2486 size-full" src="https://wp.carersolutions.com.au/app/uploads/2024/08/Toowoomba-Trish-e1724823734607.jpeg" alt="Chloe and Trish" width="800" height="1422" /><figcaption id="caption-attachment-2486" class="wp-caption-text">Chloe and Trish</figcaption></figure>
Trish is thrilled to step into the role of ‘the boss,’ as she affectionately puts it. With her newfound ability to ensure her team are well-supported, Trish is now set-up and ready to take the reins.
<h2>Tasmania</h2>
Tasmania has been our main destination over the past few weeks, where the team visited Launceston, Hobart and Huon Valley. It was a wonderful opportunity to reconnect with our Partners and strengthen our relationships with Industry friends. We had the pleasure of meeting with <a href="https://www.hrplustas.com.au/">HR+</a> and <a href="https://maxima.com.au/">Maxima,</a> who kindly hosted us for an informative session with their community.
<img loading="lazy" decoding="async" class="wp-image-2483 size-full aligncenter" src="https://wp.carersolutions.com.au/app/uploads/2024/08/Maxima-e1724823711943.jpeg" alt="" width="800" height="490" />
A special highlight was Jane’s meeting with Brian Mitchell MP, the local member for Lyons. We discussed the crucial role Carer Solutions plays in regional areas, and Brian’s strong regional focus resonated with our mission. Brian has agreed to help us advocate on key issues.
<figure id="attachment_2482" aria-describedby="caption-attachment-2482" style="width: 798px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="wp-image-2482 size-full" src="https://wp.carersolutions.com.au/app/uploads/2024/08/Brian-Mitchell-MP-Jane-scaled-e1724823618193.jpg" alt="" width="798" height="778" srcset="https://wp.carersolutions.com.au/app/uploads/2024/08/Brian-Mitchell-MP-Jane-scaled-e1724823618193.jpg 798w, https://wp.carersolutions.com.au/app/uploads/2024/08/Brian-Mitchell-MP-Jane-scaled-e1724823618193-600x585.jpg 600w, https://wp.carersolutions.com.au/app/uploads/2024/08/Brian-Mitchell-MP-Jane-scaled-e1724823618193-768x749.jpg 768w" sizes="auto, (max-width: 798px) 100vw, 798px" /><figcaption id="caption-attachment-2482" class="wp-caption-text">Jane with Brian Mitchell MP.</figcaption></figure>
Finally, we had a productive discussion with the City of Hobart about some exciting opportunities on the horizon. Stay tuned for more on that!
<h2>Bendigo</h2>
As the home to many of our Partners, Bendigo remains close to our hearts. This month, we immersed ourselves in the local community, including attendance at the One Community Ready-Set-Connect kids events.
Bendigo friends, we’d love to hear from you &#8211; let us know if you fancy a cuppa and a chat. We&#8217;re always looking for an excuse to visit!
<figure id="attachment_2481" aria-describedby="caption-attachment-2481" style="width: 800px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="wp-image-2481 size-full" src="https://wp.carersolutions.com.au/app/uploads/2024/08/Bendigo-sign-scaled-e1724823689994.jpeg" alt="" width="800" height="600" /><figcaption id="caption-attachment-2481" class="wp-caption-text">Tilly and Tyrian in Bendigo (obviously).</figcaption></figure>
<h2>Celebrating Source Kids: A Decade of Dedication</h2>
In July, we also had the honour of celebrating a major milestone with our wonderful friends at Source Kids. Led by the inspiring Emma Price, Source Kids marked their 10th birthday in a room brimming with love, admiration, and respect.
Our founder, Jane, penned a heartfelt piece reflecting on our decade-long relationship. You can read Jane’s tribute here &#8211; <a href="https://www.linkedin.com/pulse/when-you-fight-good-decade-jane-morrell-8w93c/?trackingId=6zJV2lZP14ByNcvEMocIGQ%3D%3D">You can read Jane’s tribute here.</a>
<img loading="lazy" decoding="async" class="wp-image-2485 size-full aligncenter" src="https://wp.carersolutions.com.au/app/uploads/2024/08/Source-kids-e1724823794523.png" alt="" width="801" height="419" />

By Jane Morrell Published in the Sunday Telegraph | MAY 19, 2024
As someone who works in the disability services sector, it’s heartbreaking to witness people’s lives being thrown around like a political football as the debate about how to adequately fund the NDIS drags on. 
Schemes like the NDIS exist to give all Australians the opportunity for a good quality of life, regardless of their mental or physical abilities and circumstances. This is what it means to be Australian and, for many of us, is what makes us so proud to live in this country.
The problem is that the wheels of the NDIS have not been able to keep up with the growing demand for its services.
When the NDIS was introduced in 2013, it was originally designed to support one in 50 Australians, according to NDIS Review Chair Bruce Bonyhady. Now, one in five Australians are living with a disability.
As the NDIS attempts to support more and more people, the demand for skilled and qualified support workers is vastly outstripping supply. The problem is so acute that there is expected to be a shortage of almost 150,000 support workers by 2050.
The scheme cannot do what it is designed to do without adequate support workers. There is widespread concern in the sector that reform is moving faster than the workforce can be ready &#8211; if we want to avoid seeing people fall through the cracks or lose choice and control. It’s hardly surprising that the needs of the Australian community have become more complex over the course of a decade.
Fraud within the NDIS is often the headline when discussing the system’s financial sustainability. There is no doubt that we need to address this issue head-on, both to protect vulnerable Australians and to achieve significant savings for the sector. However, I believe this often serves as a distraction to bigger issues, such as the lack of enough people to support those on the NDIS.
Sometimes it is far more effective to hold up a mirror rather than a stick.
Among this uncertainty, our Direct Employ model is a unicorn. Carer Solutions is the only service in Australia that has been enabling individuals with disability since 2011 to directly employ people that they already know and trust as disability support workers. 
Our service facilitates everything from payroll to insurance and compliance, along with keeping participants updated with NDIS changes and key information. 
There’s a reason other providers are not doing it (I’ll just say it – it’s incredibly complex to pull off), but this is the service people need and deserve to give them the right outcomes. 
Services like this are what we need to save frustrated and exhausted families across Australia from the struggle of finding and retaining suitable support workers.
Take Louise Wall, for example. Louise’s oldest son, Ethan, has level three autism, is nonverbal, and also has ADHD and an intellectual disability. Finding the right support worker for Ethan was about more than taking care of his physical needs; it was just as important to find someone who could understand and connect with him on a deeper level.
It was only through the Direct Employ service that Louise was able to employ Georgia, a staff member at Ethan&#8217;s specialist school. Knowing that Georgia was familiar with connecting and forming trusted relationships with special needs children, allowed Louise to breathe a sigh of relief. Finally, she could have complete peace of mind knowing that her son was being taken care of by someone she wholeheartedly trusted.
While our model has paved the way for over a decade with countless success stories like this, thousands of people continue to struggle. 
The government needs to listen to calls for a simpler and less bureaucratic NDIS. One that focuses on reforms designed to enable people living with disability to make their own decisions &#8211;  bringing them to the decision-making table, and investing in the deep co-design work that is required. This approach will make it sustainable. 
For now, we must focus on addressing the immediate labour shortage crisis. This approach is long overdue and we&#8217;re talking about the health and wellbeing of thousands of people. 
We would like to see the government do more to address this.
The truth is that the NDIS struggles to think outside the box when it comes to solving these problems. It doesn’t embrace innovation, even when innovative solutions like our Direct Employ model can take pressure off the system.
Imagine if it did, though. Imagine if it was open to a disruptive solution. I have been dreaming of this for nearly thirteen years. 
If you want big results for participants, you must do things differently. We need an NDIS and a government that aren’t afraid to take bold leaps in keeping its promise to improve the lives of Australians living with disability.

Media & Events

The Unexpected Journey

City of Hobart panel discussion

Sick Of It: Navigating the NDIS

Wrapping up 2024!

Winners at the 2024 National Disability Awards!

The latest update on registration

Canberra Times: The value of the NDIS is in its people, not its economic benefit

NDIS: A call to stop dragging us and it through the mud

Carer Solutions on the road – July & August

Sunday Telegraph: Disability worker shortage a concern