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Built Different Episode 3: Behind the headlines
Behind the headlines of fraud and spiralling costs are families living the realities of the NDIS every day.
In this episode, Jane Morrell is joined by Luisa, a primary carer who has spent the past twenty-five years supporting her daughter, Eliza, who lives with cerebral palsy, autism, anxiety, scoliosis and epilepsy.
Luisa shares the reality of navigating ten NDIS plans and two Administrative Review Tribunals, the toll of having expert evidence dismissed, and how her experience with the NDIA has shifted from collaborative to something far more challenging.
She also reflects on what she wishes policymakers better understood about families like hers, and why alternative approaches to support have been a better fit for her family.
This episode highlights what is often unseen behind the headlines, and why these stories matter.