Terms & Conditions

The material on this website is provided for information only. This website is provided “as is” without any representations or warranties, express or implied. Carer Solutions Australia makes no representations or warranties in relation to this website or the information and materials provided on this website.

Some of the material available on this website is sourced from third parties. Those third parties make no warranties or representations with respect to the accuracy or completeness of that information and bear no liability with respect to that information.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. This website is not a substitute for independent professional advice and Carer Solutions Australia strongly recommends that users obtain any appropriate professional advice relevant to their particular circumstances. No person should act or fail to act on the basis of these materials.

Information provided is considered to be true and correct at the time of publication. Although Carer Solutions Australia monitors the quality of the information available on this website and updates the information regularly, changes in circumstances after time of publication may impact on the accuracy of this information.

To the maximum extent permitted by law, Carer Solutions Australia disclaims all liability for any loss, damage, expense and costs incurred by any person arising out of accessing, downloading, using or relying on any materials from this website.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Links to external websites
The Carer Solutions Australia website may contain links to other websites operated by third parties (“third party websites”). Those third party websites are not under the control of Carer Solutions Australia, and Carer Solutions Australia does not endorse and is not responsible for any material on, or linked to from, third party websites (“third party material”).

In particular, and to the extent permitted by law, Carer Solutions Australia makes no warranties or representations:
regarding the quality, accuracy, merchantibility or fitness for purpose of third party material or products or services available through third party websites; or

that third party material does not infringe the intellectual property rights of any person. Carer Solutions Australia is not authorising the reproduction of third party material by linking material on this website to third party material.

Carer Solutions Australia is not responsible for any error or omission on this website and reserves the right to make changes without notice. Carer Solutions Australia does not guarantee that this website or third party websites will be free from viruses, or that access to this website or third party websites will be uninterrupted.

Privacy Policy

This Privacy Policy is Carer Solutions Australia Pty Ltd (CSA) official privacy policy and it applies to all personal information collected by CSA.
In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.
CSA is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

Our obligations under the Privacy Act 1988
This privacy policy sets out how we comply with our obligations under the Privacy Act 1988.
In this privacy policy, personal information (as defined in the Privacy Act) means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

It is our usual practice to collect personal information directly from the individual.
Sometimes we collect personal information from a third party or a publicly available source, but only if the individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or if it is necessary for a specific purpose such as the investigation of a privacy complaint.

In limited circumstances we may receive personal information about third parties from individuals who contact us and supply us with the personal information of others in the documents they provide to us. In these circumstances we will attempt to ensure that the consent of those third parties is obtained if we think we may need to use or disclose that information.

We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, and only when it is necessary for or directly related to such purposes. These purposes include:

Complaint handling and investigations:
When an individual makes a complaint to us
When we conduct audits of Australian or ACT Government agencies or private sector organisations.

When an individual contacts us asking for information or advice about our Office’s functions.

Policy advice:
When making contact with officers in Australian and ACT Government agencies or private sector organisations for the purpose of analysis and advice
When we are planning consultation with stakeholders who we believe will want to be consulted
When we are conducting research into a policy issue.

Public awareness and education:
When people ask to be on an email or mailing list so that our Office can send them information about its activities and publications.
When we record who we have had contact with in relation to media or other public relations events.

Administrative activities:
When we manage the personnel and corporate services functions of our Office.
We also collect personal information as part of our normal communication processes directly related to those purposes, including:
When an individual emails staff members
When an individual phones us we may store their phone number on our telephone system
When an individual hands us their business card.

Use and disclosure
We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities, and we do not give it to other government agencies, organisations or anyone else unless one of the following applies:
the individual has consented
the individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, bodies or agencies
it is required or authorised by law
it will prevent or lessen a serious and imminent threat to somebody’s life or health
it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Data quality
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary.

Data security
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions.
When no longer required, personal information is destroyed in a secure manner or deleted.

Access and correction
If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, Freedom of Information Act 1982 (Cth) (FOI Act) or other relevant law to withhold the information.

If we do not agree to make requested changes to personal information the individual may make a statement about the requested changes and we will attach this to the record.

Individuals can obtain further information about how to request access or changes to the information we hold about them by contacting us (see details below).

How to contact us
Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting us. See our “Contact” page.