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Our Policies

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Our Privacy Policy

The Privacy Act National Privacy Principles (amended 21 December 2001) imposed new regulations for the collection, use and disclosure of personal information, plus other matters including data quality and security, openness, access and correction.

No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice. All links to other websites included on this website are provided for convenience only and CSA does not accept any responsibility for the accuracy, availability, or appropriateness to the user’s purposes, of any information or services on any other website.

CSA as manager of this website does not accept any responsibility for the accuracy, availability, or appropriateness to the user’s purposes, of any information provided.

If you choose to email us or complete forms on the website your contact details and information that you provide will be data based. It is your right to ask for disclosure of any of your personal information that may be held and on request we will remove your details from our records.

For further information regarding compliance with the Act, visit the Privacy Commissioner’s website at www.privacy.gov.au

Our Feedback and Complaints Policy

Carer Solutions Australia (CSA) is committed to providing a professional and high-quality service to its clients (Partners). CSA genuinely welcomes any feedback, including complaints, as it helps to positively influence service delivery and helps CSA better meet the needs of its Partners.

This Policy is intended to ensure that complaints are handled fairly, efficiently and effectively.

Further to this, CSA aims to facilitate regular review of its processes to identify any systemic issues which need to be addressed, and continuously improve the safety and quality of CSA’s services.

Our Incident Management Policy

Carer Solutions Australia (CSA) understands that incident management is a necessary and important part of our organisation, and the safe and rights-based way that supports are delivered to our clients (Partners).

The purpose of this Policy is to ensure that incidents:

Are dealt with in an effective, systematic and timely manner;
Are handled in a manner that ensures the safety and wellbeing of those impacted by incidents;
Are thoroughly investigated and learned from, so that, where possible, future incidents can be prevented or their impact minimised.