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Direct Employ Overview
What is the Carer Solutions Direct Employ service?
We support Partners to directly employ the Support Workers they need, know and trust. We provide a number of initial and ongoing services, including a fortnightly payroll administration service to ensure our Partners are meeting their obligations as an employer. However, we are not the legal employer of a Partner’s Support Worker(s).
What is a Partner?
At Carer Solutions, we refer to people who use our services ‘clients’ as Partners.
Can Carer Solutions help me find Support Workers?
Unfortunately no. We don’t find or employ Support Workers for our Partners. Partners, or their family, using our service get the benefit of being able to select Support Workers/individuals they know and trust already. We also don’t determine what the working relationship looks like. This is for our Partners and their Support Workers to define together.
Who can I hire to be a Support Worker?
The benefit of our service is being able to hire who you know and trust. Our Partners have employed:
- Support Workers they know already
- Teachers Aids
- Even the local Cricket Coach!
Take a look at who is in your local community and network as you may already know someone who would be perfect to provide the support you would like and/or need.
If I am a Support Worker, who do I work for?
You are employed, and therefore work for, the individual or family seeking support (our Partners). We simply facilitate the payment of your wages; make sure the correct amount of PAYG Withholding tax is withheld and sent to the ATO; that your superannuation is sent to your nominated super fund; and work with our Partners on any other employer obligations that are required.
What type of funding do I need in order to use the Direct Employ service?
There are two ways to fund (pay for) our Direct Employ service:
NDIS, Plan or Self-Managed
Due to the nature of the way that the NDIS is structured, we are only able to offer our Direct Employ payroll service to Partners whose funding is NDIS Plan or Self-Managed.
Unfortunately, we are unable to facilitate our Direct Employ payroll service for Partners who have all their funding NDIS Agency Managed at this time.
If you have a mixture of Plan, Self and Agency Managed funding you will be able to use the Direct Employ payroll service, give us a call to discuss further 1300 729 839.
Private or Other Funding (Home Care Packages, Disability Support for Older Australian etc)
As each situation is unique, please reach out to our team on 1300 729 839 to discuss further, so we can work with you to see how we can help.
Can I use a Support Worker agency and the Direct Employ service?
Yes. We have a number of Partners that use our Direct Employ service as well as a traditional Support Worker agency.
Can I still use the Direct Employ Service if I only need it occasionally?
Yes. There are no minimum hour requirements for use of our Direct Employ service. That way you know, once you are set up, the service is ready for whenever you need it. On top of that because our Direct Employ service is ‘pay as you go’, there are no monthly or annual fees, you will only pay for the service when you use it.
How much should I pay my Support Workers?
As the direct employer, you and your Support Worker have the flexibility to agree on a suitable pay rate together. Carer Solutions provides you with the correct information to ensure you are meeting your employer obligations, when it comes to choosing the correct level of pay for your Support Workers.
What happens if I run out of funding?
The best thing to do if you run out of funding is to contact your Local Area Coordinator or the NDIS directly. We keep all of our Partners set up and ready to use our service, so once your funding is in place, just let us know and you can continue to use the service. If you have personal finances available, you may be able to employ your Support Worker personally while organising your funding. If you would like to explore this, please give our friendly team a call on 1300 729 839.