Incident Management Policy

Carer Solutions Australia (CSA) understands that incident management is a necessary and important part of our organisation, and the safe and rights-based way that supports are delivered to our clients (Partners).

The purpose of this Policy is to ensure that incidents:

• Are dealt with in an effective, systematic and timely manner;
• Are handled in a manner that ensures the safety and wellbeing of those impacted by incidents;
• Are thoroughly investigated and learned from, so that, where possible, future incidents can be prevented or their impact minimised.

Updated 18 February, 2025