Feedback and Complaints Policy

Carer Solutions Australia (CSA) is committed to providing a professional and high-quality service to its clients (Partners). CSA genuinely welcomes any feedback, including complaints, as it helps to positively influence service delivery and helps CSA better meet the needs of its Partners.

This Policy is intended to ensure that complaints are handled fairly, efficiently and effectively.

Further to this, CSA aims to facilitate regular review of its processes to identify any systemic issues which need to be addressed, and continuously improve the safety and quality of CSA’s services.

Updated 18 February, 2025