Please ensure Javascript is enabled for purposes of website accessibility Direct Employ service for families | Carer Solutions

Employ people you know as your Support Workers.

Whether it’s a friend, a teacher’s aide or someone you’ve met in your community, our unique service allows you to employ them. The possibilities are endless.

Archer and Anouk

How it works

  1. You find people suitable for your support needs
  2. You determine their pay rates

  3. We take care of all the admin, such as police checks, and onboard them as your employees

  4. You simply approve and submit your Support Worker timesheets and we take care of the rest!

  5. We facilitate all your employer financial obligations, including super and tax, employer insurances and compliance

  6. We keep you up to date with any NDIS changes and key employer information


Fancy a chat?

Call us any time 9am to 5pm Monday to Friday on 1300 729 839 or let us know a time to call you back.


Important Key Terms and Responsibilities

Here’s a quick guide of key terms we use and responsibilities related to our Direct Employ service. You can also check out our Knowledge Base to find out more or give our friendly expert team a call at any time on 1300 729 839.

What is a Partner?
At Carer Solutions we refer to our Clients as Partners. The Partner is someone living with a disability who wishes to engage a Support Worker to provide them with the care and support they need. Once a Partner has their funding in place—either from the NDIS, private or other sources—they select their Support Worker and approach Carer Solutions to manage the administrative side of the arrangement on their behalf through our Direct Employ service.

What does Carer Solutions do?
Through our Direct Employ service we assist our Partners to directly employ the Support Workers they need. We provide a number of initial and ongoing services, including a fortnightly payroll administration service to ensure our Partners are meeting their obligations as an employer. However, we are not the legal employer of a Partner’s Support Worker(s).

What doesn’t Carer Solutions do?
Unfortunately we cannot find or employ Support Worker(s) for our Partners. Our Partners, or their family, are required to find the Support Worker(s) they need. We also don’t determine what the working relationship looks like. This is for our Partners and Support Workers to define together.

If I am a Support Worker, who do I work for?
Through our Direct Employ service you are directly employed, and therefore work for, the individual or family seeking support (our Partners). We simply facilitate on behalf of our Partners the payment of your wages; make sure the correct amount of PAYG Withholding tax is withheld and sent to the ATO; that your Superannuation is sent to your nominated super fund and; work with our Partners on insurances.

What if my funding is NDIS Agency Managed?
Due to the nature of the way that the NDIS is structured, Carer Solutions is only able to offer our Direct Employ service to Partners whose funding is NDIS Plan or Self-Managed. Unfortunately we are unable to facilitate our Direct Employ service for Partners who are NDIS Agency Managed.